Refund & Returns Policy
We are committed to fairness and transparency. Please read this policy carefully before purchasing any of our AI services.
Our Commitment to Fairness
At Blarumo, we take great pride in the quality of our AI automation services. We work hard to ensure every client receives exactly what was promised — on time and to the highest standard.
This Refund & Returns Policy outlines the circumstances under which we offer refunds, how to request one, and what to expect during the process.
Because our services are digital and custom-built, refunds are evaluated on a case-by-case basis. We always aim to find a fair resolution for both parties.
Nature of Our Digital Services
All services provided by Blarumo — including AI chatbots, business automation systems, WhatsApp/email automation, and custom AI agents — are digital, custom-built deliverables.
Because significant time, skill, and resources go into building each solution, the following applies:
- Services are non-returnable once work has commenced
- Deposits paid before project start are non-refundable in most cases
- Completed and delivered projects are non-refundable unless a clear service failure occurred
- Subscription-based services may be cancelled going forward but past billing is non-refundable
⚠️ By making a payment to Blarumo, you acknowledge that you have read and understood this refund policy and agree to its terms.
When You Are Eligible for a Refund
We will issue a full or partial refund in the following situations:
- We failed to deliver the agreed service within the stated timeline with no valid reason
- The delivered work does not match the agreed scope outlined in writing
- A technical error on our end caused complete project failure
- You cancel within 24 hours of payment before any work has started
- Duplicate payment was made accidentally
- Work has already started or been delivered
- You changed your mind after project commencement
- Issues caused by third-party platforms outside our control
- You did not provide required information on time, causing delays
- The service met agreed specifications but did not meet personal expectations
Non-Refundable Items
The following are strictly non-refundable under all circumstances:
- Setup & Onboarding Fees: One-time fees charged for account setup and project initiation
- Consultation Fees: Any paid strategy or consultation sessions already conducted
- Third-Party Costs: Any costs paid to third-party tools or platforms on your behalf (API fees, subscriptions, etc.)
- Completed Milestones: Any milestone or phase that has been completed and approved by you
- Rush Fees: Additional fees charged for expedited delivery
- Partially Used Services: Any service that has been partially delivered or used
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
Refund Timeline
Once a refund is approved, processing times depend on your payment method:
- Credit / Debit Card: 5–10 business days to appear on your statement
- Bank Transfer: 3–7 business days depending on your bank
- PayPal / Digital Wallet: 1–3 business days
- Cryptocurrency: Refunds in crypto are subject to current exchange rates at time of refund
Blarumo is not responsible for delays caused by your bank or payment processor. If you haven't received your refund after 10 business days, please contact us and we will investigate immediately.
Dispute Resolution
We strongly encourage clients to contact us directly before initiating any chargeback or payment dispute with their bank or card provider. Most issues can be resolved quickly and fairly through direct communication.
- Contact us first — we resolve most disputes within 48 hours
- Unauthorized chargebacks may result in suspension of services
- If a chargeback is filed without contacting us first, we reserve the right to dispute it with full documentation
- Fraudulent chargeback claims may be reported to relevant authorities
We are always willing to find a fair solution. Your satisfaction matters to us — please reach out before escalating.
Changes to This Policy
Blarumo reserves the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
We recommend checking this page periodically, especially before making a new purchase.
Contact Us
Have questions about our refund policy or want to submit a refund request? Reach out to us directly — we typically respond within 24 hours.